Refund policy

Enjoy the flexibility of our 15-day return window! From the day you receive your item, you have a full 15 days to make a return request.

We're here to make your shopping experience hassle-free and delightful!

Starting a return is a breeze—just email us at shop@annakarinna.com. Once your return is accepted, we'll send you detailed instructions on where and how to send your package. Please note that items sent back without prior return authorization won't be accepted.

Questions about your return? Feel free to reach out to us anytime at shop@annakarinna.com.

Damages and Issues
Your satisfaction is our priority. Inspect your order upon arrival and contact us immediately if you find any defects damages, or if there's a mix-up with your items. We're here to evaluate the issue and make things right.

Exceptions / Non-Returnable Items
While most items are returnable, there are a few exceptions. Custom-made products and personal care items can't be returned. If you have questions about a specific item, contact us. 

Exchanges
Need a different size or colour? Just return the item as described above. Once your return is accepted, make a new purchase for the desired item.

Refunds
Once we receive and inspect your return, we'll notify you about the refund status. If approved, you'll be automatically refunded via your original payment method. Keep in mind that the processing time depends on your bank or credit card company.

We appreciate your trust in Anna Karinna, and we're here to make your shopping experience delightful.